Frequently Asked Questions
Everything you need to know about your RubiaWear experience.
How do I determine the right size for my RubiaWear pieces?
We provide a comprehensive size guide on each product page. Since our dancewear and athleisure are designed for high performance, we recommend measuring your bust, waist, and hips to compare against our chart for the most accurate fit.
What is your return and exchange policy?
We offer returns and exchanges within 30 days of delivery, provided items are in their original, unworn condition with all tags attached. Please note that for hygiene reasons, certain intimate apparel cannot be returned.
Do you offer international shipping?
Yes, RubiaWear ships worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please be aware that international orders may be subject to local customs duties and taxes.
How should I care for my garments to ensure longevity?
To maintain the integrity of our high-quality fabrics, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid using bleach, fabric softeners, or tumble dryers.
Can I modify or cancel my order after it has been placed?
Our team works quickly to process orders, so we can only accommodate changes or cancellations within 60 minutes of purchase. Please contact our support team immediately if you need assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment options through services like Afterpay in select regions.